Privacy Policy

Website and Marketing Privacy Policy

Last updated: 07.01.2026 (version 1)

1. Introduction

Viktal Sàrl (“we”, “us”, “our”) takes the protection of personal data seriously. This Privacy Policy explains how we collect, use, and protect personal data when you visit our website www.aiwilldo.lu or interact with us prior to becoming a client of the AI Will Do service.

This Privacy Policy applies to:

  • visitors of our website;
  • individuals contacting us or booking a demo;
  • subscribers to marketing or informational communications.

Processing of personal data carried out as part of the AI Will Do service for clients is governed separately by the Data Processing Agreement (DPA), which forms an integral part of our Terms and Conditions.

By using our website, you acknowledge this Privacy Policy.

2. Data Controller

The data controller for the purposes of this Privacy Policy is:

Viktal Sàrl
1 Rue Bender
1229 Luxembourg
Email: [email protected]

3. Personal Data We Collect

a) Data you provide directly

We may collect personal data that you voluntarily provide, including:

  • name and surname;
  • company name and role;
  • contact details (email address, phone number);
  • information submitted through contact forms, demo requests, or email communication.

b) Automatically collected data

When you visit our website, we may automatically collect limited technical information, such as:

  • IP address;
  • browser type and version;
  • device information;
  • pages visited and interaction data.

This data is collected via cookies or similar technologies and used solely for technical operation, security, and analytics.

4. Purposes of Processing

We process personal data for the following purposes:

  • operating and securing our website;
  • responding to inquiries and demo requests;
  • communicating with potential clients;
  • improving website performance and user experience;
  • sending administrative or marketing communications where consent has been given.

We do not sell personal data and do not use it for third‑party advertising purposes.

5. Legal Bases for Processing

Personal data is processed based on one or more of the following legal grounds under the GDPR:

  • consent, where you voluntarily submit information or opt‑in to communications;
  • pre‑contractual measures, when responding to demo requests or inquiries;
  • legitimate interests, such as ensuring website security, preventing abuse, and improving our services.

6. Cookies and Analytics

Our website uses cookies and similar technologies to:

  • ensure proper technical functionality;
  • remember user preferences;
  • analyze website traffic and usage patterns.

Where required, cookies are used only after obtaining user consent. You may manage or disable cookies through your browser settings.

7. Data Storage and Security

Personal data collected under this Privacy Policy is stored on secure servers located within the European Union.

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

9. Third‑Party Service Providers

We may use carefully selected service providers acting as data processors for the following purposes:

  • website hosting (EU‑based);
  • website analytics;
  • email communication tools.

All such providers are subject to contractual data protection obligations in accordance with GDPR.

10. AI Will Do Services and Client Data

When you become a client of AI Will Do and use the service to process personal data of your own customers or contacts, Viktal Sàrl acts as a data processor on your behalf. Such processing is governed exclusively by the Data Processing Agreement (DPA) and not by this Privacy Policy.

11. Your Rights

You have the right, in accordance with GDPR, to:

  • request access to your personal data;
  • request rectification or deletion;
  • withdraw consent at any time;
  • request restriction or portability of data;
  • lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD).

Requests may be submitted to [email protected].

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The current version is always available on our website and indicated by the effective date above.

13. Contact

For any questions regarding this Privacy Policy or personal data processing, please contact:

📩 [email protected]
📍 Viktal Sàrl, 1 Rue Bender, 1229 Luxembourg

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